07 4773 2888

Complaints & Feedback 

Feedback

Your feedback helps us learn, grow, and improve.

At Bamford Community Care, we value the experiences, ideas, and perspectives of the people we support, their families, carers, and community partners.

Whether you would like to share a compliment, raise a concern, suggest an improvement, or tell us about your experience, we would love to hear from you.

Every piece of feedback helps us ensure our services remain responsive, participant-led, and focused on what matters most to the people we support.

Complete the form below to share your feedback.
Name E-mail Message I agree to the Terms & Conditions and Privacy Policy Submit

Your Voice Matters

At Bamford Community Care, we believe every participant has the right to feel safe, respected, heard, and supported.

We welcome feedback and complaints because they help us improve our services and ensure we continue to provide high-quality, participant-led supports.

You will never be treated unfairly or disadvantaged for raising a concern or making a complaint.

If You Have a Concern

We encourage you to speak with us first whenever you feel comfortable doing so.

Many concerns can be resolved quickly through open communication, and we are committed to working with you to find a positive solution.

You can ask a family member, friend, advocate, guardian, or support person to help you make a complaint.

Our Commitment

At Bamford Community Care, complaints and feedback are viewed as opportunities to learn and improve.

We are committed to providing:

✅ Participant-led supports

✅ Safe and respectful services

✅ Culturally safe practice

✅ First Nations responsive care

✅ LGBTIQA+SB inclusive services

✅ A fair and accessible complaints process

How to Make a Complaint

Step 1: Talk to Us

Contact our team and explain your concern.

📞 Phone: 4773 2888

📧 Email: reception@bamfordcommunitycare.com

We will listen to your concerns and work with you to resolve the issue.

Step 2: We Review Your Concern

We will:

  • Listen respectfully

  • Investigate the issue fairly

  • Keep you informed

  • Work towards a solution

Step 3: Follow Up

If you are not satisfied with the outcome, you can contact the NDIS Quality and Safeguards Commission.

Contacting the NDIS Commission

The NDIS Commission accepts complaints about NDIS supports and services.

Phone

📞 1800 035 544

TTY

📞 133 677

National Relay Service

Ask for 1800 035 544

Online

Complete the NDIS Commission Complaint Contact Form. 

The NDIS Commission Can Help If:

✅ Services were not provided safely

✅ Services were not respectful

✅ Supports were not delivered to an appropriate standard

✅ You were treated unfairly

✅ A provider did not respond appropriately to your complaint

✅ You have concerns about pricing or service delivery

✅ You suspect fraud or misconduct

Preparing Your Complaint

Before contacting the Commission, it can help to have:

  • The name of the provider or worker involved

  • A description of what happened

  • Details of any steps already taken to resolve the issue

  • Information about what outcome you would like

Need Support Making a Complaint?

You do not have to do it alone.

You may ask for assistance from:

  • A family member

  • A friend

  • A carer

  • A guardian

  • An independent advocate

  • A support coordinator