Your Right to Privacy and Confidentiality

Your Privacy Matters

At Bamford Community Care, we respect your right to privacy, dignity, and confidentiality.

We understand that accessing support services often means sharing personal information about your health, disability, family circumstances, and daily life. We are committed to protecting this information and ensuring it is handled safely, respectfully, and in accordance with privacy legislation.

Your personal information will only be collected, used, and shared where necessary to provide safe and effective supports, or where required by law.

Our Commitment to Your Privacy

We are committed to:

✅ Respecting your privacy and confidentiality

✅ Protecting your personal and health information

✅ Obtaining your informed consent before sharing information wherever possible

✅ Treating you with dignity and respect

✅ Using secure systems to store and manage information

✅ Complying with the Privacy Act 1988 and relevant privacy legislation

✅ Supporting your right to access your personal information

How We Protect Your Information

We take a range of measures to ensure your information remains secure and confidential.

Information Security

• Personal information is stored securely.

• Paper records are kept in secure locations.

• Electronic records are protected by passwords and security controls.

• Information is only accessible to authorised staff who require it to perform their role.

Confidential Conversations

• Meetings and handovers are conducted in private settings wherever possible.

• Staff are trained to discuss participant information discreetly and respectfully.

• We take care to ensure personal information is not overheard or disclosed in public spaces.

Secure Information Sharing

• Information is only shared with relevant professionals, family members, or representatives when appropriate and with consent.

• Secure systems are used when transmitting reports and other sensitive information.

• We take reasonable steps to ensure information remains protected when shared electronically.

When Information May Be Shared

In most circumstances, we will seek your consent before sharing your information.

However, there are some situations where information may be disclosed without consent, including:

• When required by law

• To protect the safety of an individual

• Mandatory reporting obligations

• Reports relating to abuse, neglect, exploitation, violence, or misconduct

• Other legal or regulatory requirements

Your Rights

As a participant, you have the right to:

• Be treated with dignity and respect

• Have your privacy protected

• Know how your information is collected and used

• Request access to your personal information

• Ask questions about how your information is managed

• Make a complaint if you believe your privacy has been breached

Privacy Builds Trust

We recognise that many participants invite support workers into their homes and share highly personal aspects of their lives.

This trust is something we value deeply.

Our team is committed to creating safe, respectful, and professional relationships that protect your privacy while supporting your goals, independence, and wellbeing.

Questions or Concerns?

If you have any questions about your privacy or believe your privacy has been breached, please contact our team.

📞 Phone: 4773 2888

📧 Email: reception@bamfordcommunitycare.com

Your information. Your choice. Your privacy.

Bamford Community Care is committed to protecting your personal information and respecting your right to privacy at every stage of your support journey.